- General Questions
* Is byhercrafts.com a wholesale or a retail site?
We are a retail & wholesale site, also apply for OEM & ODM service — anyone can order from ByherCrafts! To find out more about our company, please check out our About Us page.
* Does ByherCrafts have a traditional brick-and-mortar store as well?
No, we do not have a physical retail location. We own three factories which specialized in Dried moss & Driftwood & Ceramics for more than 20 years. We ship out of our fulfillment center in the warehouse of Quanzhou, China.
* How do I know that my credit card and personal information are secure on your site?
ByherCrafts is committed to providing a safe, secure, enjoyable experience for all website guests. We are PCI compliant, and our website uses additional security measures to safeguard your credit card and personal information. Our Privacy Information page explains in detail how we use other information, such as your browsing history, to improve our site and keep you updated with valuable information.
* I'm not receiving order confirmation emails and similar messages from ByherCrafts. Why?
Our emails may take up to 10 minutes to be received. If you still don’t see our message after that period of time, check your junk or spam folder. Sometimes, email clients and spam filters will incorrectly flag emails. You can add [email protected] to your approved sender's list. This will help you avoid this issue in the future.
- About Order
* How do I create an account?
It’s quite simple! Just follow the directions on the Account Registration page.
* How to place the order?
Just add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
- Payment & Shipping
* What payment methods do you accept?
ByherCrafts only accepts Paypal at the moment. We will try to add credit card in the near future.
* About the Local taxes and import duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
* Does ByherCrafts accept orders from outside the contiguous United States?
Yes, we accept orders from Alaska, Hawaii and Puerto Rico on our website.
